Information

Prescriptions

Repeat prescriptions can be obtained either by posting, handing in your Repeat Counterfoil or from this web site. Please allow 48 hours notice (depending when the prescription is received) and remember to tick all the items you require. Local chemists operate collection and delivery services, further details can be obtained from individual chemists. Repeat prescriptions are NOT accepted over the telephone unless the patient is housebound. You may, however fax the counterfoil to 020 8 558 0525. Patients will be asked to be regularly reviewed by the doctor when receiving repeat prescriptions.

To request a repeat prescription from this web site please make sure you are registered with patient access (forms available from the Surgery Reception).

Out of Hours

If you need to contact a doctor in an emergency at night or at the weekend, you should telephone PELC Services on 111. In the interests of patients, PELC record incoming telephone calls. These recordings are strictly confidential and are dealt with in exactly the same way as patients’ medical records.

Patients are only expected to call the emergency number in cases of genuine emergency. They will, in the majority of cases, if judged appropriate by the doctors, be asked to make their own transport arrangement to the Partnership of East London Co-operatives (PELC), based at Whipps Cross Hospital. Visits will only take place in a minority of cases which the doctor considers appropriate.

It is very important that patients use this service only for emergencies that cannot wait till morning surgery.

Home Visits

Please ring the Surgery on 020 8539 2513 as early as possible during the day.

Telephone Advice

Telephone advice can be requested with the nurses or the doctors up to 12 noon daily. Any requests after this time will be dealt with the following day.

New Patients

If you would like to register with the Practice, we can only accept you if you live in the Practice area (see Practice area map). You would need to attend the Surgery with proof of address and you would be given a health screening appointment with the registration clerk. In addition you would be given a registration form which must be completed and you would be required to bring a urine sample when you come for the appointment. Details of your past medical history will be asked.

Change of Address

It is important that you inform the Practice of a change of address. A form needs to be completed with any changes.

Medical Records

Patients can request for copies of their records or to see their records. A fee will be charged and a form will need to be completed prior to viewing records. Please note this can take up to 10 working days.

Confidentiality

All Patients’ records on file or in the computer are strictly confidential and can only be released to a third party (eg insurance company) with the patient’s written consent. All information is covered under the Data Protection Act. Results of laboratory tests and x-rays will only be given to patients themselves or to the parents of minors, if appropriate.

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